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TrueSight Intelligence provides advanced analytics and machine learning to IT data collected from BMC and third party solutions, in real time.

Transform IT management with AIOps

  • Free IT data from silos: REST API for events, metrics, logs, job data, tickets, monitoring and more; out-of-the-box integration with Helix Remedy and TrueSight Operations Management
  • Leverage big data power and speed: Analytics are applied in real-time, providing instant insights and lightning-fast historical queries and data exploration
  • Solve real IT problems: Benefit from decades of BMC analytics expertise and domain knowledge in ITSM and ITOM
  • Unlock hidden insights with machine learning: Let TrueSight Intelligence learn and adapt based on your specific data and how it changes over time
  • Fast time-to-value, easy to maintain: Results from the cloud in minutes without managing big data infrastructure or building a data science practice  View purchasing options ›

Talk to one of our AIOps experts

Contact BMC Sales

Generate continuous insights with big data, advanced analytics, and machine learning

Proactively identify the common problems driving the majority of incidents

Gain instant insights on the increasing volume and velocity of service tickets with machine learning. Uncover real-time trends that help you connect performance issues and infrastructure changes to incident tickets. Leverage dynamic insights to enhance IT operations and prevent incidents before they occur.

  • Shift your incident management discipline from reactive to proactive with real-time incident trends and instant insights into abnormalities
  • Transform the way you analyze ticket data with natural language processing and machine learning to identify problems faster and improve MTTR by 50 percent
  • Give your IT organization a data-driven approach to detecting, prioritizing, diagnosing, and resolving incidents in real-time

Get a holistic understanding of the digital agent experience

Developer

Measure, track, analyze, and summarize digital agent interactions, either human or machine. Reduce MTTR and optimize user experience with a view into the edge of your infrastructure where agents interact with digital services and applications.

  • Get a comprehensive view of omni-channel digital user experience
  • Proactively identify issues affecting end users
  • Automatically trend and baseline “normal”
  • Pinpoint and understand context of end user problems
  • See user demographics including location, browser, and OS type
  • Mix and match data in custom dashboards

Generate continuous insights with machine learning

Apply modern machine learning and advanced analytics techniques to identify patterns in IT monitoring, service desk, and automation data. Adopting an AIOps approach empowers IT to proactively:

  • Manage the performance of highly distributed, modular IT and multi-cloud infrastructure
  • Support the speed of application architecture change and DevOps adoption
  • Identify problems driving the majority of incidents in the IT environment
  • Manage digital agent interactions, either human or machine, at the edge of the infrastructure
Bring the power of artificial intelligence to IT Operations:
"TrueSight Intelligence is a big data platform with strong evolutionary strengths and a clear roadmap for broader functionality and use case versatility." — Enterprise Management Associates
Read the full EMA Impact Brief ›

Purchasing Options Pricing is based on data ingestion volume and retention period (90 days or 1 year).

Contact an analytics expert for customized pricing that meets your big data analytics needs.

Getting started with TrueSight Intelligence is easy