From ROI to SLAs, Forrester reveals the numbers behind BMC Helix
How are 7 organizations using BMC Helix to meet – and exceed – their business objectives? Watch this webinar to find out the TEI, ROI, TCO and KPIs customers experienced migrating from Remedy to BMC Helix.
You’ll get insight on Forrester’s detailed Total Economic Impact analysis, a commissioned study conducted by Forrester Consulting on behalf of BMC, including how these companies have:
- Achieved 354% ROI over 3 years, with a payback period of <6 months
- Deflected 45% of tickets with self service, chatbots, and automation, saving $4.1M
- Saved $4M per year by improving end user productivity
- Improved agent productivity by 15-20%, saving $2.2M
- Saw an NPV of $8.6M after 3 years
Learn how BMC Helix has transformed these leading businesses – and how can it impact your organization.