Three steps to faster, more accurate service resolution
Close the ITOM–ITSM communication and process gap by connecting TrueSight monitoring and event intelligence with Helix Remedy Service Management to prevent or resolve issues before they affect your business.
- Eliminate manual incident creation. Incident tickets are triggered when events are detected by your performance management solution.
- Identify root cause and optimize ticket routing. Infrastructure performance issues trigger an incident ticket and associate it directly with specific configuration items in your configuration management database (CMDB).
- Understand and communicate business impact. If you’ve defined service or application models in your CMDB, incident tickets will be triggered whenever the availability of a particular business service is going to be impacted.